Ordering and shipping
I ordered the system on February 26. I received it on March 24. I thought this was kind of a long time to wait, even though the company is located in Maryland and had to throw in a couple extra nozzles. My complaint, however, is not that it took a long time. It was how they handled the situation.
I got an order confirmation shortly after ordering. I forgot to tell them I wanted to experiment with all of their different nozzle types, and Steven Kovalik responded quickly saying they would include them, and gave me the estimate. He also told me that hey were behind schedule and that it would take them an extra week to get the order shipped. No problem, I appreciated the warning ahead of time. He told me to expect it the second week of March.
When I didn’t receive it at the time he estimated, I emailed him again. I asked him what the status of my order was and for a tracking number. He said he would try to get a tracking number for me and that it would ship soon. Another week went by and I didn’t hear anything. I called him and emailed him to find out what my order status was. He never responded. But the order arrived on the next day.
Because of this, I give them a C+ for customer service. While they were good early on at keeping me up to date on status, they became difficult to reach towards the end. I never recieved notifications of shipment or a tracking number even though I expressly asked for one. In my opinon, there are no excuses for not sending shipment notificaitons because all major carriers, even USPS gives tracking information with their packages automatically these days.
While this experience didn’t ruin Ecologic for me, I would just warn people to expect a little less notification than usual and have to wait a little longer than expected for your order.
Now that my rant is over, I will talk about receiving my order.
6 responses to “Rainmaker I Review”
Since this was published, I learned that the Mist King only has a 2 minute spray duration and does not come with a timer. Thanks to Jolene Thompson for the information.
I also have added a hydor 200w inline aquarium heater to heat up the water to a warm 93 degrees before it showers ol’ Bertie. Amazon sells these for $40.
http://www.amazon.com/exec/obidos/tg/detail/-/B0002JEMM6/qid=1114992911/sr=1-1/ref=sr_1_1/103-1729203-5801402?v=glance&s=kitchen
This prevents cold water showers that might shock Bertie into running away from his shower.
I read your page about misting system comparisons. It is too bad that you didn’t actually look at and test each system so you could truly compare and rate each systems strengths and shortcomings. Concerning our Pro Mist series of misting systems, our pumps are truly the quitest available, with the nozzles making more noise than the pump does. Our pumps are specifically designed (not diaphram or centrifical pumps) for the constant high back pressure created by a misting system and will not fail in a couple of years due to the pressure or seal failure. Our pumps do not need water for lubrication, so will never be damaged if ran dry, are covered with a 2 year warranty and have an expected service life of 30,000+ hours. They also develop higher pressures (up to 125 PSI and no pump noise), resulting in a finer mist than other systems. No other product can even come close to this. We do not use plastic nozzles as the flow rates are much higher, especially when intstalled in an area that has relatively high temperatures (inside a reptile cage). Plastic quickly expands with an increase in temperature. Most plastic nozzles being sold are tested & rated at much lower temperatures than experienced in our industry, so the quoted flow rates are misleading. These nozzles can be purchased for about 25-50 cents ea. wholesale, showing the markup one is paying. We only use our own metal alloy nozzles as they do not have this problem and will last much longer than a plastic nozzle will. We also rate our nozzles at 100 degrees F to give a more accurate flow rate for the uses they will be subjected to. Our PMP-60 and PMP-70 misting system pumps both provide the same performance and quality, the only real difference is that the PMP-70 pump has a greater output so it can handle more nozzles. There are many other features that seperate our systems from other brands available. There is no way one can talk about what system is better unless they have seen the other systems. I invite you to talk with people that have used our systems and other brands and see what they think about them.
We only sell our systems directly from our NY facility at wholesale pricing. This way, we are able to offer our customers a superior product at a competative price. This is why you do not see any companies offering our Pro Mist micro fine misting systems for sale. Please let me know if you have any questions or would like additional information.
Sincerely,
Bob Pound
Pro Products
Hi Bob,
Sorry for the delay on approving your comment. I get so many spam comments I have to moderate them.
I’d be delighted to do a head to head test with one of your Pro Mist Products vs the Rainmaker I, if you send one to me. I’ll do a full write up. I’m just a poor chameleon owner, so buying 7 full misting systems was out of my budget. I’ll even send it back in the original packaging. We could do a sound test, run dry test, mist flow rate test. I don’t represent either company, so it would be good press if it turns out your claims are right.
I understand you products are highly regarded among the chameleon community.
Best regards,
Ed
Really enjoyed your review. Just became a Cham parent and I ordered the same misting system. Do you like the Hydor inline heater you installed? Do you find 200w. to be adequate? Just wondering if you would make any changes because I would like to duplicate this system. Thanks!
Regards,
Mike
nice set up,im interested in buying one of those mist pumps,i have a humidifier but i need a mist pump for my chameleon collection.i would like to ask u qs,